Cross-border orders of Sanlei e-cigarettes: From chat dialog boxes to an overseas journey of 10,000 e-cigarette orders

In the wave of accelerated expansion of the global e-cigarette market, social media is becoming an important link between Chinese manufacturing and overseas demand. With its extreme pursuit of product quality and professional accumulation of cross-border services, Sanlei Electronic Cigarette has received a surprise from overseas on the Facebook platform - through a simple inquiry message, it finally reached a cooperation of 10,000 tobacco-flavored disposable e-cigarettes, and wrote a bright footnote of "Made in China" in the international market with efficient response and reliable quality.

From unfamiliar inquiry to deep trust: 48 hours of efficient communication
"Excuse me, do your disposable e-cigarettes have tobacco flavors? Can you provide a quotation for 10,000?" This message appeared on the Facebook corporate account at 3 a.m. and was checked by the duty specialist of the cross-border business department of Sanlei Electronic Cigarette at the first time. At that time, the overseas e-cigarette market was in a stage of surging demand for compliant products, and Sanlei, with many years of export experience, had already completed a number of international certifications such as the EU, and tobacco-flavored products had passed strict nicotine content testing (the nicotine concentration of each e-liquid was precisely controlled at 20mg/ml).
The salesperson did not simply respond with a quotation, but instead engaged in more targeted communication: first, he sent a laboratory test report on the tobacco flavor, explaining that it used plant extraction technology to restore the original flavor of traditional tobacco, and did not contain tar and benzopyrene; then, based on the voltage standard in the customer's area, he recommended a version that was compatible with the 110-240V universal circuit; considering the high temperature environment that may be encountered during sea transportation, he specifically stated that the high-temperature resistant atomization core used in the product (which can withstand a continuous high temperature of 60°C) can effectively avoid oil leakage problems. This "problem-predicting" service allowed the customer to clarify the intention of cooperation within 24 hours.

From production to departure: full-link quality control
The production of 10,000 tobacco-flavored disposable electronic cigarettes puts forward strict requirements for quality control. Sanlei Electronic Cigarette has started a production workshop with a cleanliness level of 10,000. From the preparation of e-liquid to the assembly of atomizers, the whole process is automated: the imported nicotine solution is purified after 72 hours of static placement, and mixed with propylene glycol and glycerin in precise proportions to ensure the consistency of the taste of each cigarette; the atomizer core adopts a honeycomb ceramic structure, and the smoke volume is stable and there is no burnt smell through the 100 times/minute suction test.
After production was completed, the quality inspection team conducted triple testing: 5% of the finished products were randomly selected for negative pressure leakage testing (maintaining no leakage for 30 minutes at a pressure of -0.05MPa); gas chromatograph was used to detect the composition of the e-liquid to ensure that the heavy metal content was less than 0.1ppm; and a temperature and humidity cycle test was conducted to simulate the shipping environment (-10℃ to 40℃, humidity 30%-90% for 5 cycles) to verify product stability. After all the tests are qualified, the product is packed in anti-static packaging, and the outer layer is reinforced with a five-layer corrugated carton, and each carton is equipped with a moisture-proof diaphragm and buffer foam.

From the port to overseas: professional guarantee of cross-border services
Considering that customers choose to declare customs by themselves, the logistics team of Sanlei Electronic Cigarettes prepared a full set of customs clearance documents in advance: including product ingredient list, international certification certificate, commercial invoice of production process flow; packing list filed with customs; safety data sheet (MSDS) issued by a third-party testing agency. Before the goods arrive at the port, the logistics specialist maintains real-time communication with the freight forwarder designated by the customer to confirm the loading location of the container (select a space away from heat sources), fumigation requirements and other details to ensure the smooth entry of the goods into the warehouse.
On the day of loading, the business personnel sent the customer tracking information including container number, ship date, and estimated arrival time, and attached an emergency contact number, promising to provide 24-hour response service during the transportation of the goods. When the customer received this batch of electronic cigarettes three weeks later, in the acceptance video sent, each product was in good condition, and the smoke was delicate and mellow. The customer wrote in the email: "Your expertise is not only reflected in the products, but also permeates every link of the cooperation. I look forward to the next cooperation."

This cross-border cooperation that started on Facebook is not only a microcosm of Sanlei Electronic Cigarette's overseas market expansion, but also confirms the quality strength of "Made in China" in the field of electronic cigarettes. From accurately capturing customer needs, to full-link quality control, to professional cross-border services, Sanlei Electronic Cigarette has always been based on the concept of "craftsmanship, honest service", making each electronic cigarette a bridge connecting global users, and moving forward steadily on the road of compliance and innovation.