This collaboration was sparked by effective connections on the Facebook platform. While browsing the social media platform, a French customer came across information about Sanlei e-cigarettes and became interested in inquiring about them. They then visited Sanlei's official Google page and reviewed the product introduction, production process, and company strengths. The diverse e-cigarette product line, rigorous quality control procedures, and advanced production technology showcased on the website impressed the customer and sparked their interest in Sanlei's products.
To learn more about the products, the French customer proactively contacted Sanlei's sales representative. During the conversation, the Sanlei representative demonstrated a high level of professionalism and efficient service. They patiently listened to the customer's needs and questions, providing detailed answers to their concerns regarding product performance, materials, and compliance. Furthermore, based on French market regulations regarding e-cigarettes, the representative explained how Sanlei's products adhere to international standards during design and production, providing the customer with a clearer understanding of product quality and compliance.
The customer was highly satisfied with the Sanlei representative's professional and efficient responses, and expressed their appreciation for both their competitive products and excellent service. Based on this recognition, the customer expressed strong interest in cooperation and decided to conduct a field visit to the Sanlei factory. Both parties have finalized their itinerary, and the customer is scheduled to visit the Sanlei factory early next month to gain an in-depth understanding of the production floor operations, the complete product production process, and quality inspection procedures.
Sanlei Electronic Cigarettes is eagerly awaiting the French customer's visit and is fully prepared to welcome them with the utmost sincerity and comprehensive presentation. This factory visit is not only a valuable opportunity for the customer to understand Sanlei's strengths, but also a crucial step in deepening trust and promoting cooperation between the two parties.
As a professional e-cigarette manufacturer, Sanlei is committed to providing high-quality, compliant products to customers worldwide. This interaction with the French customer once again demonstrates Sanlei's appeal in the international market. Going forward, Sanlei will continue to uphold integrity and professionalism, continuously improving the quality of its products and services, and looks forward to collaborating with more international customers for mutually beneficial outcomes.