Case of Overseas Customer Procurement Cooperation: The Overseas Expansion of Disposable E-cigarettes

After entering our official website, the customer was attracted by our company's innovative product design and diverse flavors. Subsequently, through the contact information reserved on the official website, the customer sent an inquiry email to our business team. In the email, the customer expressed interest in disposable e-cigarette products and hoped to learn about detailed product specifications, prices, and supply cycles. Upon receiving the email, our business team promptly provided a professional and meticulous reply. Not only did we answer the customer's questions, but we also recommended several popular products based on the customer's needs.

After the initial communication, the customer became even more interested in our products. However, due to this being the first cooperation, the customer chose to purchase 200 pieces as samples for trial and evaluation. We fully understood the customer's cautious attitude and actively responded to the customer's needs. We selected five popular disposable e-cigarette products with different flavors and e-liquid contents from our inventory. We completed the packaging and delivery of the samples within three working days and promptly informed the customer of the express tracking number, making it convenient for the customer to check the logistics information at any time.

After receiving the samples, the customer highly praised the product's appearance design, taste, and battery life. During the trial period, the customer also had in-depth exchanges with our technical team to further understand the product's technical advantages and safety performance. After two weeks of trial and evaluation, the customer decided to make a small batch purchase for market testing.

After the products of the small batch purchase were launched into the market, with their excellent quality and good user experience, they quickly won the favor of local consumers, and the market feedback far exceeded the customer's expectations. Based on this, within one month after the small batch purchase, the customer signed a long-term cooperation agreement with us and started to make large-scale purchases. Currently, we stably supply 10,000 disposable e-cigarette products to this customer every month, and the cooperative relationship continues to develop favorably.

During the cooperation with the customer from the UK, we have always adhered to the customer-centric service concept. From promptly responding to customer inquiries, efficiently handling the delivery of samples, to timely meeting the customer's procurement needs, we strive to achieve perfection in every aspect. Our disposable e-cigarette products adopt advanced atomization technology and high-quality e-liquid raw materials, ensuring the product's taste and safety, which is also the key to winning the trust of customers and market recognition.

This successful cooperation with the customer from the UK has not only expanded our company's overseas market but also further demonstrated the competitiveness of our products and the professionalism of our services. In the future, we will continue to deeply cultivate the disposable e-cigarette field, continuously optimize product quality and service levels, and look forward to establishing long-term and stable cooperative relationships with more international customers to jointly promote the healthy development of the e-cigarette industry.